Hey there! Ever had one of those moments where you just wanted to talk to a real person about something? Yeah, us too. That’s why at Hikepaw, we’re not just another faceless online store—we’re a small team of outdoor enthusiasts who genuinely care about your experience. In fact, our founder, Jake, still replies to most emails himself. (He’s a bit old-school that way.)
Whether you’ve got a question about our gear, need help with an order, or just want to share your latest hiking adventure (we love those stories!), here’s how to reach us:
Oh, and if you’re more of a live chat person? We’ve got that too! Look for the little chat icon in the corner—it’s usually manned by Sarah, who knows our product line inside out.
Here’s the thing—we started Hikepaw because we were tired of gear that didn’t hold up on real adventures. That means your feedback? It’s gold to us. Seriously, some of our best-selling products came from customer suggestions. (Like that time a hiker in Colorado told us about her freezing fingers—boom, our best-selling gloves were born.)
So don’t hold back. Got an idea? A complaint? A story about your dog’s first hike? We’re all ears. And who knows—your email might just inspire our next big thing.
P.S. If you’re reaching out about an order, including your order number will help us help you faster. But no stress if you forgot—we’ll track it down!
